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Head Sales Transformation

Keywords / Skills : sales

12 - 15 years
Posted: 2019-02-12

Job Description

Job Description

About Us :
We at Vitasta Consulting Pvt. Ltd are servicing the talent acquisition needs for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.

About Company :
Our Client is a leading stock broking firm in India. It is a member of the Bombay Stock Exchange, National Stock Exchange.

Roles and Responsibility :

JobTitle: Head Sales Transformation
Location: Mumbai Corporate Office
Experience:12+ years
Qualification: Post Graduation
Nature of experience: Should have lead business transformation projects for large organizations. The person should have had exposure to Data analytics and automation initiatives along with background of compliance and quality control.
Job Responsibilities / Accountabilities:
  • Lead Data Analytics and automation
  • Head B2C, B2B, MF and WMS analytics team
  • Drive data automation projects with real time dashboards on various business and quality parameters
  • Create data warehouse and drive AI/ML driven insights to create smart nudges to sales team and customers to improve productivity and ROI
  • Produce business insights to drive process and productivity improvements

  • Undertake adhoc data analysis related projects defined from time to time
  • Drive Digital Transformation Projects
  • Head B2C, B2B, MF and WMS Digital Projects team to drive digital transformation across business verticals
  • Work closely with KPMG and implement digital transformation projects within the stipulated timelines
  • Envisage and create digital interventions across channels to drive DIY business nos and improve sales productivity
  • Create new business channels purely digital or phygital in nature to add new revenue streams
  • Head Compliance and KYC
  • Ensure Smooth functioning of all sales facing KYC applications like (DIET/DKYC/EKYC/DIY)
  • Drive changes pertaining LMS through creation of business requirement documents and Liaoning with vendors to implement the changes within the timelines
  • Ensure systematic checks on all sales processes and build escalation mechanism in case of deviations
  • Deep dive into deviation cases to curb miss-selling or malpractices in the system by taking suitable action
  • Ensure KYC related queries and process adherence related queries are resolved within stipulated TAT
  • Head Quality Control
  • Create / Modify existing quality control mechanisms and evaluate the sales performance against the set benchmarks
  • Define and implement an objective and automated quality scoring mechanism against each RM / BDM / Agent etc.
  • Ensure timely reports are sent to teams and call calibration is done periodically to improve quality
  • Make necessary interventions to ensure NPS score for field agent improves

  • Behavioral Competencies:
  • Vision & Strategic orientation
  • Innovative thinking
  • Business Acumen
  • Get results
  • Communicate to influence & engage
  • Team Management & development skills
  • Relationship management
  • Dynamic and self-motivated to handle large team to mobilize correct resources
  • Having demonstrated strong skills in decision making and managing/executing multiple tasks at a time

  • Key Skill(s)

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