manage a large project/program cutting across multiple data technologies. manage multiple projects/accounts successfullygenerate new business opportunities in the existing account interface with client partners/ project managers regularly and focus on growth of engagement responsible for client engagement by establishing relationships with key client contacts and serve as a key client contact during pursuit processmanage the overall delivery of one or more customer engagements involving multiple service lines.ability to work independently, manage the collaboration between multiple stakeholders to drive synergies and ensure successful delivery.should be responsible customer satisfaction thru value centric smooth delivery.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases