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Head of Customer Support – World Famous Startup

Keywords / Skills : Customer Support head , quality standards, Recruit, service level agreements, conduct feedback sessionsproduct planning process, inspecting, improve customer experience, training, customer interaction process, Outbound customer channels, social media channe

Posted: 2019-08-18

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
18th Aug 2019
Job Ref code
headofcustomersuppor
tworldfamousstartup2
3478
Job Description
Write clean, testable, readable and maintainable code that scales. Take ownership of your code and features, from design through deployment and support.
Passionate about solving problems involving massive raw data-sets and optimization. And hence, refining the search experience for your clients (using Lucene/Solr/Elasticsearch).
You love working on scalable machines that have critical application across various enterprises.
Come up with ideas and techniques to advance the ranking by optimizing machine learning models for search and browse.
Understand the existing use cases of search and work with the team to develop strategies to improve search relevance.
Should have experience in using advanced and sophisticated algorithms from Artificial Intelligence and Machine Learning.

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