Ahmadu Bello University Microfinance Bank is a fast growing microfinance institution located in Zaria, Kaduna State. The Bank seeks to recruit competent and visionary professionals to fill the position outlined below: Job Title: Head, Finance Control and Account Location:Â Kaduna Key Responsibilities The Head, Accounts reports directly to the Managing Director. The officer shall supervise the accounting functions, and charged with the following specific duties: Ensures compliance with all internal accounting policies and financial operations requirement. Ensures that loan and investment procedures comply with regulatory requirements, including accounting standards and prudential requirements for other financial institutions (OFIs). Serve as the investment officer of the Bank. Sets up the books and accounting procedures of the micro-finance Bank, working in liaison with the Head of Operations. Tracks every financial transaction of the Bank and liaising with the Bankâs correspondent Bankers and ensuring that all accounts are properly and regularly reconciled. Prepares annual budget estimates in collaboration with other heads of unit. Qualification and Experience The qualification required for this office is a minimum of a good University Degree and ACA plus six (6) years cognate experience in similar functions. Note that excellent computer skills are desirable for this position. Note:Â Your application and detailed resume including your GSM telephone number(s)Â
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases