Our client a reputed manufacturing company at Mumbai needs -
Position : Head - Customer Support – Injection Moulding /Machine Building
Location : Thane / Mumbai
Salary : 25 - 35 lakhs
Exp : min 20 yrs
Qlf : (BE Electrical or Mechanical / Diploma (Mechanical/ Electrical / Plastic Engineering / Plastic Technology)
- Lead, mentor and develop a customer support team and nurture an environment where the team can excel through encouragement and empowerment.
- Overall responsible of onsite & offsite Servicing & Troubleshooting of Injection Stretch Blow Molding machines
- Improving customer service experience, create engaged customers and facilitate growth & Take ownership of customers issues and follow problems through to resolution.
- Developments of post-dispatch services such as installation, commissioning, attending customer’s complaints and resolving them with complete satisfaction.
- Analyzing field failures & warranty claim and reducing "NG" / Customer Complaints in coordination with Design / Manufacturing / Moulding.
- Spearhead the customer complaint resolution & initiating necessary design / process changes for reducing field failure.
- Proven working experience as a customer centric leadership with hands on experience of Injection Stretch blow Moulding technology/Injection Moulding Technology.
-Knowledge of Ancillaries like Dryer, Chiller, mould temperature Controller & Resin conveying systems.
-Knowledge of servicing, Installation & Commissioning, Troubleshooting of Injection Moulding machines/ Injection Stretch Blow -Moulding machines having different capacities.
-Thorough with operations & maintenance/ Service of Machines (including Hydraulic, Mechanical, Pneumatics, Electrical & Electronics
Strong client-facing and communication skills.
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1. An updated CV Must be sent with complete details ie Mobile No, Email Id local and permanent address, Mobile No. Skype ID, Job Profile, Tenure ie period from when to when you are working !
2. Current & expected salary mentioned
3. Updated Photo
4. Notice period details
5. Position applied for in subject line
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