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Head Customer Support (Injection Moulding Machine division : Mumbai : Sal 25 - 35 lakhs

Keywords / Skills : Injection Moulding Machine, Injection Molding, Injection stretch blow moulding,

20 - 26 years
Posted: 2018-08-31

Industry
Machinery/ Equipment Mfg.
Function
Manufacturing/ Engineering/ R&D
Role
Mechanical Engineer
Customer Service/ Tech Support
SBU Head/ Profit Centre Head
VP/GM - R & D (Production & Engg)
Education
BE
BTech
Posted On
31st Aug 2018
Job Ref code
Customer Support_Mum
bai
Job Description
Our client a reputed manufacturing company at Mumbai  needs -

Position : Head - Customer Support – Injection Moulding /Machine Building

Location : Thane / Mumbai
Salary : 25 - 35 lakhs

Exp : min 20 yrs

Qlf : (BE Electrical or Mechanical / Diploma (Mechanical/ Electrical / Plastic Engineering / Plastic Technology)

Job Profile

- Lead, mentor and develop a customer support team and nurture an environment where the team can excel through encouragement and empowerment.

- Overall responsible of onsite & offsite Servicing & Troubleshooting of Injection Stretch Blow Molding machines

- Improving customer service experience, create engaged customers and facilitate growth & Take ownership of customers issues and follow problems through to resolution.

- Developments of post-dispatch services such as installation, commissioning, attending customer’s complaints and resolving them with complete satisfaction.

- Analyzing field failures & warranty claim and reducing "NG" / Customer Complaints in coordination with Design / Manufacturing / Moulding.

- Spearhead the customer complaint resolution & initiating necessary design / process changes for reducing field failure.

Specific Skills/Competencies

- Proven working experience as a customer centric leadership with hands on experience of Injection Stretch blow Moulding technology/Injection Moulding Technology.

-Knowledge of Ancillaries like Dryer, Chiller, mould temperature Controller & Resin conveying systems.

-Knowledge of servicing, Installation & Commissioning, Troubleshooting of Injection Moulding machines/ Injection Stretch Blow -Moulding machines having different capacities.

-Thorough with operations & maintenance/ Service of Machines (including Hydraulic, Mechanical, Pneumatics, Electrical & Electronics

Strong client-facing and communication skills.

To enable provide you with an appropriate job, some mandatory details are required by us. Request you to pls re-send us your cv in word file (doc) or PDF file with the following details to [HIDDEN TEXT] and call after 15 mins during office hours ie 11.00am to 7.00pm to process yr cv and refer appropriate positions for you !

1. An updated CV Must be sent with complete details ie Mobile No, Email Id local and permanent address, Mobile No. Skype ID, Job Profile, Tenure ie period from when to when you are working !

2. Current & expected salary mentioned

3. Updated Photo

4. Notice period details

5. Position applied for in subject line

For an update of current jobs pls visit our website www.jobspothr.com and click on HOT JOBs. If you find a job suiting your caliber and skills, please call us and we will see how best we can help you !

For details contact between 11.00am to 7.00pm during office hours on 83697 08611 / 98191 56570 / 79776 31776 / 99203 81975!.

All the best !

Thanks !



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