responsibilities:- develop solutions that have a high impact on credit, financial and customer related metrics- provide technical leadership and subject matter expertise- work on unstructured problems, provide solutions that go beyond traditional methods - using advanced technologies and new data sources- working with leadership team to define the agenda for next generation analytics, using knowledge of the latest industry practices- developing strong capabilities of the team in big data, machine learning and pattern mining
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases