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HCL IS Hiring for International Collection Process

Keywords / Skills : Collection Executive, Collection Executive, International Voice Support, first party collection

1 - 6 years
Posted: 2019-10-11

Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Education
12th Class (XII)
Posted On
11th Oct 2019
Job Description
Greetings from HCL!!

We are pleased to inform you about the opening in Noida with the No.1 employer in India, HCL Technologies for the profile of Collection Specialist/Collection Expert for International Voice Process.

Process: International Collection Process

Shift:- Australian Shifts (Early Morning Shifts)

Job Description :-

Roles & Responsibilities:-

*Responsible for deliverables of single or multiple LOBs.

*Responsible for all the outbound, I/B calls and Emails,100% calls should be tracked.

*Quick learner and knowledge of all the products.

*Identify, Develop & implement continuous improvement program to increase productivity, product knowledge,efficiency and best Quality.

*100 % Attendance and number of Information Security Incidents should be Zero .

*To maintain accuracy and sanctity of data.

Qualification Required:-

*Any UG/Any graduates are welcome.

*Min. 6 months of exp. is required in 1st or 3rd party international collections process.

*1st party or 3rd party collection experience preferable.

Skills Required:-

*1st party or 3rd party collection experience required.

*Knowledge of Computer Peripherals/Operating System & MS-Excel.

*Persuasion and convincing skills.

*Excellent communication and presentation skills / customer interaction.

*Should be able to work and co-ordinate in a Team.

Benefits & Compensation:-

*Compensation Best in the industry.

*Home pick and drop office cabs available.

*Opportunity for fast track career growth.

*International standard facility.

*Recreational activities and cultural programs.

*ATM and Concierge available within premises.

Venue:-

HCL Technologies Limited, N5 Building,

A-22, Sector - 60, Noida, UP - 201301 
(Near Noida sector 59 metro station)

Walk in timings: 11.00 am to 6.00 pm

HR Contact: Jyoti Gupta (8586077296)

Age:- 18 to 39 yrs

Please mention Jyoti Gupta as a source/reference at the top of your CV.

*All candidates should carry resume & 1 passport photograph

Walk in timings: 11:00 a.m to 6:00 p.m

Mention Jyoti Gupta as a source/reference at the top of your CV.

DO NOT CARRY LAPTOPS/USB/ PHONE CHARGER as they are not allowed in the premises

DISCLAIMER: HCL Technologies BSERV do not charge any amount throughout the recruitment process.



About Company

HCL BPO Business Services is the first BPO company in the world to be appraised at Maturity Level 5 of People CMM. With stringent internal metrics and audit systems, HCL BPO Business Services' quality certifications include CCA Global Standard, COPC 2000 (CSP Release 4.1), ISO 9001:2000, OHSAS 18001:2007 and ISO 14001:2004; Security Systems certification – ISO 27001:2005, ISO 20000:2005 and audit certification in SAS 70 Type II. HCL BPO Business Services is first Indian and third company in the world to be COPC certified in the specialized area of Collections.
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