It gives us immense pleasure in introducing Somya Translators Pvt. Ltd., the foremost professional Language Translation and Localization Service Provider across the Globe. We are an ISO 9001:2015 certified company, headquartered in Delhi. We established in 2009 & since then with a combined strength of 3000+ external Project Partners and Employees at STPL, we are serving major players globally from different walk of life. We are booming Localization service provider. With core competence in the scope of languages, DTP & Web enabled services and we take pride in our tagline 'You Say It, We Do It'. We provide Translation & Localization services in over 150+ languages to Clients from global across several verticals including Healthcare, Life Sciences, IT & Telecom, Legal & many more. To know more about us, kindly visit to www.somyatrans.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases