Hotel Support & Management Company (HSMC) - Our client, a new ultra-modern Hotel located in Agbara, Lagos State, is currently in need of self-driven individuals with exceptional passion for excellence and commitment to hard work in the capacity below: Job Title:Â Guest Relations Officer Location: Agbara, LagosÂ Requirements Candidates should be graduates of Hotel & Catering/Hospitality Management with 5 years experience. Method of ApplicationÂ Interested and qualified candidates should send their Applications (containing Curriculum Vitae, Photocopies of Credentials, two (2) recent Passport- Photograph, E-mail address and Mobile Telephone Number) to: The General Manager,Â Hotel Support & Management Company,Â Box 6225,Â Ikeja, Lagos State. Note Short listed candidates shall be contacted through their e-mail and/or mobile number; hence it is imperative for all applicants to ensure that these two modes of communication are active. Living within or close to Agbara Industrial Estate shall be an advantage.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases