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Group Manager - (shipping & Logistics) Required at Visakhapatnam

Keywords / Skills : shipping, shipping and logistics, shipping & logistics, logistic, Logistics, air freight, cargo Air, Cargo consignment, freight forwarding, freight management, shipment, shipping, logistics

7 - 12 years
Posted: 2018-04-09

Job Description
We have an excellent opportunity for the position of Group Manager for a leading client in Visakhapatnam

Designation : Group Manager

Job Location : Visakhapatnam

Shift : Flexible

Experience : 7+ years of experience into Shipping & Logistics

Qualification : Graduate

Description

To serve as a member of the management & own responsibility & accountability of one or more assigned processes ,oversee SLA delivery, effectively manage relevant stakeholders, actively manage & engage Deputy Managers, Assistant Managers and Associates.

Accountabilities

Customer Service & SLA Delivery. Project Management &Process Improvement. People Management

Strategic Initiatives

Job Responsibilities :

Customer Service & SLA Delivery

Drive on-time, accurate & quality service delivery within agreed upon SLAs

Manage client relationships and escalations

Process Management & Improvement

Drive & achieve productivity enhancements

Own weekly/monthly management reports & highlight relevant gaps &/or concerns

Oversee migration & stabilization of new processes

Periodically review process & regulatory requirements & ensure compliance

Review FTE requirements, shift plans & capacity planning

Initiate, Execute & Facilitate process improvement initiatives/projects

Continuous process review for compliance and controls

Demonstrate and drive process excellence through collaborative approach

People Management

Conduct regular meetings with team leaders & resolve concerns

Conduct skip level meetings with team members & resolve escalations

Oversee L&D trainings for self & team leaders

Oversee staff domain certifications

Liaise with recruitment team for recruiting new team members

Ensure effective succession planning is in place for all Managers and critical staff

Drive Employee satisfaction through initiative, programs and transparency with in team

Interested candidates can mail

We are looking forward to candidates who have prior exposure into team management into Shipping & Logistics domain.


About Company

2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.

2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.

2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.

2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.

Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.

By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.
About Recruiter
Bobby Das
HRM
2COMS Consulting Private Limited
...
Skills I hire for BPO, Fresher, customer service, customer support, voice support, voice based, international bpo
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