We are ConverseHR, a professional Manpower services company head quartered in Hyderabad. We specialize in permanent, contract staffing, placements and executive search. Our clientele include some of the best names in the industry. Our offices in Hyderabad looks after our client's domestic requirements. ConverseHR also takes care of requirements in the Asia-pacific and Middle East region. The choice of clients and our presence in national and international market can assure you of our commitment in providing you the best of opportunities and ending your search for a dream job.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases