PreventiNe Life Care is a Diagnostics and Medical Technology company which provides services like Preventive Diagnostics, High End Complex Diagnostics and General Pathology Tests. The company has special expertise in Metabolomics addressing complications at preventive stage of congenital anomalies, childhood disorders and chronic adult conditions (diabetes, obesity, nutritional deficiencies etc.) PreventiNe is also a Technology Solution Provider to laboratories world-wide offering services in Preventive Testing based on complex technologies. The central laboratory is based in Mumbai (India) and through technology collaboration PreventiNe has 5 processing laboratories in Europe and Latin Americas.
Since its inception in 2007, PreventiNe has been continually evolving, transforming and thriving in this ever changing field through its innovations, operational efficiency, and creation of breakthrough solutions.
PreventiNe has been accredited by National Accreditation Board of Laboratories (India) and has EQAS compliances with reputed institutions like CAP, USA and ERNDIM, UK.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases