Frigoglass is the global leader in the Ice Cold Merchandisers (ICM) market and the principal supplier of glass packaging in the high growth markets of over 19 countries across five continents of the world. The Nigeria Operations has its head office in Lagos, and factories in Delta, Ogun and Oyo States of Nigeria and a staff capacity of over one thousand people with diverse abilities and backgrounds. We are recruiting to fill the position below: Job Title: Technical Trainee Programme Location: Nigeria Job Summary We are hereby offering a unique opportunity for young Nigerian graduates to kick start their careers by enrolling in our Technical Trainee Programme. Frigoglass Technical Trainee Programme is an intensive 12-month Technical Training in Glass production aimed at developing and mentoring new glass experts. Requirements First Degree or HND in Engineering (specifically in Electrical/Electronics Engineering, Chemical Engineering and Mechanical Engineering) Minimum of Second Class Division Must have completed NYSC Maximum age of 27 years. Application Closing Date 19th March, 2018. How to Apply Interested and qualified candidates should send their Applications and CV's to email using "Frigoglass Technical Trainee Programme" as Subject of the mail.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases