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Graduate Guest Relation Executive Call/whatsapp -9891090117

Company Name Confidential

Keywords / Skills : Guest Relations, Guest Relation Executive, Guest Relation Associate, front office assistant, Guest House Management, Guest Service Executive

1 - 5 years
Posted: 2019-05-20

Job Description
  • Govt visa with family status 
  • degree/masters candidates 
  • Transportation provided by company 
  • working days- 6 days/week 
  • With Family food Accommodation 
  • duty Hours 10 hours (8+2 Fixed overtime) 
  • call/whatsapp Gauri sharma 9891090117

Job Duties
Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests’ requests, like in-room dining

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining options

Promote all hotel amenities, conveniences and programs offered

Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

Appraise team’s performance and produce regular reports
Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience

Examine daily duties, assign tasks and check on progress

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

Establish friendly relationships with regular hotel clients


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