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GMI Application Support Analyst

Keywords / Skills : OTC, Analytical, Application development, Troubleshooting, Ideas, Unix, Policies, Operations, Change management, Knowledge management

3 - 5 years
Posted: 2019-01-09

Industry
Recruitment/Staffing/RPO
Function
IT
Role
System Analyst/ Tech Architect
Posted On
9th Jan 2019
Job Ref code
201117500188
Job Description
Job Description:

    3 -5 years of experience in application development, support experience in AS400 applications, GMI and GMI EOD batch processing
    Proficient in writing SQL queries
    Knowledge of Future and Option industry
    Knowledge of OTC (Interest and Credit Swaps) products
    Possess excellent analytical, troubleshooting, problem solving, documentation, communication skills
    Thorough ITIL concepts relating to Incident and Problem Management with adept working experience Responsibilities
    Provide production support for Future Options and OTC Clearing operations
    Support end user s day -to -day issues and inquiries.
    Perform weekend support activities; should be ok to work in shift
    Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Use and apply basic technical principles, concepts and techniques.
    Managing increasing complexity in the current strict regulatory environment.
    Thorough ITIL concepts relating to Incident and Problem Management with adept working experience
    Performs 2nd level production support for application and platform incidents as needed
    Manages client / operational impacting incidents including business impact assessment, technical resolution, engagement, and communications
    Drives continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
    Builds and maintains strong relationships with AD teams and business partners to identify process improvement opportunities
    Collaborates with AD teams and business partners to understand application functions and related downstream processing components
    Collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
    Ensures monitoring alerts and systems events are assessed, prioritized, and managed
    Participates / Contributes in post incident reviews for client impacting incidents
    Identifies post incident review action items and process improvement opportunities
    Ensures Business Continuity objectives are met
    Develops and maintains process and procedure documentation (knowledge management)
    Assures Operations Run Book and other knowledge management documents are up to date
    Works with Change Management / Release Managers on the evaluation of change events
    Aligns service offerings with business strategies, goals, and objectives
    Drives the implementation and adherence to incident, problem, and change management processes
    Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools use Core Competencies
    Possess excellent analytical, troubleshooting, problem solving, documentation, communication skills
    Resourceful team player. Works harmoniously /professionally very well with all members and clearly enjoys the people aspect of his position
    Can be trusted always to complete entrusted assignments in a timely fashion
    Understands Clients and business partner needs
    Works very hard; entrustments are regularly completed on time
    Ensures that the finished product is of highest quality
    Does not disappoint when deadlines are tight
    Demonstrates ability to multi -task and juggle competing priorities
    Willing to work whatever hours are necessary in order to get the job done
    Always has a smile on his face & always shows a can -do attitude
    Treats people with dignity and respect at all times
    Complies with all company standards of performance and conduct
    Self -starter with good interpersonal skills and a solution driven approach
    Good communication skills for clear and effective interaction with both internal and external parties
    Works effectively toward shared business goals within and across functional, geographical and business lines
    Strives for best practices and high quality service
    Identifies and analyses problems and opportunities systematically
    Exhibits sound judgment in decision making
    Sets priorities, provides structure and organizes work
    Assigns and assumes clear responsibility and accountability for results
    Delivers solutions in a timely and efficient manner
    Fosters sensitivity to risks and puts processes and controls in place to mitigate themCompetencies
    Analysis & Problem Solving
    Identifies the key issues in situations, analyses the data, recognizes the root cause of problems and generates successful solutions. Career Focus
    Having a career focus and level of ambition, which are consistent with the direction and focus of the organization and appropriate to career level within the organization. Demonstrates enthusiasm and career commitment. Innovation & Creativity
    Creating new and imaginative approaches to work related issues.
    Questions traditional approaches and demonstrates creativity in the generation of ideas and vision. Quality Orientation
    Committed to delivering and achieving high quality work. Technical Ability
    Possesses and maintains a high level of technical /professional knowledge and skills so as to maximize performance.
Desired Candidate Profile
    Please refer to the Job description above


About Company

Augusta Infotech Augusta Infotech is a leading Executive Search and Recruitment service provider for IT and Non-IT staffing needs. We have been part of talent acquisition teams with several corporate organizations for the past two decades as an internal stakeholder and as a service provider. Established in 2009 with an office in Bangalore, India, now has presence in 3 more cities across the country. Our clientele includes Fortune 500, Captive Units, R&D; centers, Software Development and Product Companies, Global Leaders in Technology and Consulting, Banking and Financial Institutions, Manufacturing, FMCG.
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