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GMI Application Support Analyst

Keywords / Skills : OTC, Analytical, Application development, Troubleshooting, Ideas, Unix, Policies, Operations, Change management, Knowledge management

Posted: 2018-12-04

Industry
Recruitment/Staffing/RPO
Function
IT
Role
System Analyst/ Tech Architect
Posted On
4th Dec 2018
Job Ref code
201117500188
Job Description

3 -5 years of experience in application development, support experience in AS400 applications, GMI and GMI EOD batch processing
Proficient in writing SQL queries
Knowledge of Future and Option industry
Knowledge of OTC (Interest and Credit Swaps) products
Possess excellent analytical, troubleshooting, problem solving, documentation, communication skills
Thorough ITIL concepts relating to Incident and Problem Management with adept working experience Responsibilities
Provide production support for Future Options and OTC Clearing operations
Support end user s day -to -day issues and inquiries.
Perform weekend support activities; should be ok to work in shift
Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Use and apply basic technical principles, concepts and techniques.
Managing increasing complexity in the current strict regulatory environment.
Thorough ITIL concepts relating to Incident and Problem Management with adept working experience
Performs 2nd level production support for application and platform incidents as needed
Manages client / operational impacting incidents including business impact assessment, technical resolution, engagement, and communications
Drives continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
Builds and maintains strong relationships with AD teams and business partners to identify process improvement opportunities
Collaborates with AD teams and business partners to understand application functions and related downstream processing components
Collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
Ensures monitoring alerts and systems events are assessed, prioritized, and managed
Participates / Contributes in post incident reviews for client impacting incidents
Identifies post incident review action items and process improvement opportunities
Ensures Business Continuity objectives are met
Develops and maintains process and procedure documentation (knowledge management)
Assures Operations Run Book and other knowledge management documents are up to date
Works with Change Management / Release Managers on the evaluation of change events
Aligns service offerings with business strategies, goals, and objectives
Drives the implementation and adherence to incident, problem, and change management processes
Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools use Core Competencies
Possess excellent analytical, troubleshooting, problem solving, documentation, communication skills
Resourceful team player. Works harmoniously /professionally very well with all members and clearly enjoys the people aspect of his position
Can be trusted always to complete entrusted assignments in a timely fashion
Understands Clients and business partner needs
Works very hard; entrustments are regularly completed on time
Ensures that the finished product is of highest quality
Does not disappoint when deadlines are tight
Demonstrates ability to multi -task and juggle competing priorities
Willing to work whatever hours are necessary in order to get the job done
Always has a smile on his face & always shows a can -do attitude
Treats people with dignity and respect at all times
Complies with all company standards of performance and conduct
Self -starter with good interpersonal skills and a solution driven approach
Good communication skills for clear and effective interaction with both internal and external parties
Works effectively toward shared business goals within and across functional, geographical and business lines
Strives for best practices and high quality service
Identifies and analyses problems and opportunities systematically
Exhibits sound judgment in decision making
Sets priorities, provides structure and organizes work
Assigns and assumes clear responsibility and accountability for results
Delivers solutions in a timely and efficient manner
Fosters sensitivity to risks and puts processes and controls in place to mitigate themCompetencies
Analysis & Problem Solving
Identifies the key issues in situations, analyses the data, recognizes the root cause of problems and generates successful solutions. Career Focus
Having a career focus and level of ambition, which are consistent with the direction and focus of the organization and appropriate to career level within the organization. Demonstrates enthusiasm and career commitment. Innovation & Creativity
Creating new and imaginative approaches to work related issues.
Questions traditional approaches and demonstrates creativity in the generation of ideas and vision. Quality Orientation
Committed to delivering and achieving high quality work. Technical Ability
Possesses and maintains a high level of technical /professional knowledge and skills so as to maximize performance. Desired Candidate Profile
Please refer to the Job description above

About Company

Augusta Infotech Augusta Infotech is a leading Executive Search and Recruitment service provider for IT and Non-IT staffing needs. We have been part of talent acquisition teams with several corporate organizations for the past two decades as an internal stakeholder and as a service provider. Established in 2009 with an office in Bangalore, India, now has presence in 3 more cities across the country. Our clientele includes Fortune 500, Captive Units, R&D centers, Software Development and Product Companies, Global Leaders in Technology and Consulting, Banking and Financial Institutions, Manufacturing, FMCG.
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