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Global Service Desk / Technical Support

Keywords / Skills : Global Service Desk, Service Desk, Technical Support, Technical Support Engineer, Tech Support

0 - 2 years
Posted: 2019-10-01

Industry
IT/Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
1st Oct 2019
Job Description
Skill: Global Service Desk / Technical Support

Job Location: Bangalore/ Mumbai

Years of exp: 0.6months to 1year (A4) & 1years to 2years (A5)

Notice period: 45days

Job Description:-
  • Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests
  • The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained
  • Should also provide accelerated response to the executive users within the customer organization


Primary Skills (Must have)

Must be graduate
  • Must be comfortable in taking inbound/outbound calls.
  • Strong communication & analytical skills is mandatory
  • Good to have ITIL V3 certified
  • Knowledge in BMC remedy will be an added advantage
  • should be ready to work in 24*7 shift




About Company

HR Executive
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