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Global Escalation Engineer-Bangalore

Keywords / Skills : M.Tech

0 - 1 years
Posted: 2019-06-20

IT/Computers - Software
Other Software/Hardware/EDP - Network protocols
Posted On
20th Jun 2019
Job Description
Curious and a self-starter - when you hit an obstacle you research and investigate until you solve it.

A strong engineer - you’ve been in our customers’ shoes before and can anticipate their challenges and needs.

Highly organized - you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along.

A team-player - you’ll need to be able to leverage entire GEC Team and work with other cross-functional teams as needed and keep everyone informed.

Comfortable talking and conduct a virtual meeting with customers.

Able to communicate complex ideas, concepts and technology.

Good knowledge of Linux/Unix troubleshooting skills.

Good network troubleshooting skills with the Fair understanding of TCP/IP, subnetting, routing, VLANs, and protocols including HTTP1/2, DNS, SNMP, FTP.

Basic to intermediate level knowledge of LAN/WAN networking architecture, Load Balancers and WAN Optimization.

Knowledge of Security Technologies and Protocols: Firewall, TLS/SSL, SSH, WAF.

Good to have Knowledge of Enterprise Apps and Enterprise Security: SAML/SSO, IPSEC, PKI, traditional overlay VPN technologies.

Good to have Knowledge of virtualization and hypervisors: VMware vSphere, MS HyperV, KVM.

Good to have Knowledge of with cloud computing vendors: AWS, Azure, Google Cloud.

Great passion for improving customer experience and in delighting customers by helping them meet their desired outcomes, easily.

Good to have Knowledge of experience of Brocade Virtual Traffic Manager.

Basic project management skills.

Good to have Knowledge of working with JIRA, Salesforce CRM
Key Skill(s)

About Company

Product Based Company
About Recruiter
Pramila .
Cortex Consulting Private Limited
Skills I hire for internal recruitment
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