Independently initiates, identifies and coordinates the analysis of business needs in project areas. Preferred managing .NET development projects experience.
Interfaces or liaison between business owners/users and development project teams to determine, communicate and validate business requirements.
Supports projects by understanding business needs, opportunities, problems,
impacts, risks, and presents and agrees to recommended solutions.
Understands, gathers, and defines requirements of all types, and documents with
process flows and diagrams.
Writes detailed business requirements, functional specifications and, when involved in project teams using an iterative development methodology.
Identifies and communicates requirement/scope issues.
Ties the strategic objectives to the project and quickly demonstrates a detailed understanding of the business, and be able to help determine solutions to
Identifies opportunities for increasing business efficiency through improved manual and automated process systems.
Understands business processes and products for assigned business functions and the relationships between those processes and information systems, including the impact of system changes to business processes.
Determines the impact of system change to the business and vice versa.
Builds consensus among stakeholders, often recapping direction and decisions
Applies logic to conflict management and issues.
Maintains user confidence and protects operations by keeping information confidential.
Supports a variety of applications, sites, and departments.
Assists in facilitating User Acceptance Testing o derive test strategy in creating and reviewing test cases.
Communicates risks and ensures understanding of these risks.
Provides on-going project management and status reporting at all levels.
Creates and maintains project schedules by developing project plans and functional specifications, estimating time requirements, establishing deadlines,
monitoring milestone completion, and tracking all phases of the project lifecycle.
Provides timely reporting of issues that impact project progress, coordinating
actions, and resolving conflicts.
Conducts project meetings with project team(s) regularly to review project
deliverables and deadlines.
Performs other duties as assigned.
Open to travel to client sites within Mumbai limits.
Must have strong analytical skills and be able to work under aggressive deadlines.
Ability to anticipate and resolve problems.
Ability to work with remote-location resources.
Experience as an effective and highly contributing team member on projects.
Demonstrated track record of assisting others, meeting assigned timelines.
Demonstrated ability to analyze technical and/or functional problems.
Demonstrated ability to create solutions and ideas that add value.
Ability to communicate technical subject matter to non-technical audience.
Provide insight to business team regarding technical challenges.
Excellent verbal, written, and presentation skills; demonstrated ability to
effectively communicate technical and business issues and solutions.
Strong organizational skills and the ability to organize work, establish realistic
goals and deadlines, and execute the plan.
Ability to prioritize tasks and manage multiple and changing priorities.
Intermediate skills in Microsoft Office applications, including MS Visio and MS Project.
Ability to negotiate with business users and IT personnel across departments to
agree on the best solution for all users.
Excellent relationship building skills.
Knowledge of iterative development methodologies, preferred.
Project management or development lead experience, preferred.
If interested for the position kindly share your updated resume with below questionnaire or share references if any.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases