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Genpact Walk-in Drive for Chat Executives - 23rd July, 2019 (Tuesday)
Genpact Walk-in Drive for Chat Executives - 23rd July, 2019 (Tuesday)
Genpact India
Keywords / Skills :
chat, Chat Support, Chating, non Voice Process, call center, senior executive, customer care, customer relationship, b2b, inbound, outbound, cse, client servicing
Delhi
,
Gurgaon / Gurugram
0 - 4 years
Posted:
2019-07-22
All Jobs by this Recruiter
APPLY
Nationality
India
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Non-voice)
Education
Bachelor of Arts (BA)
Bachelor of Business Administration (BBA)
Bachelor Of Computer Application (BCA)
Bachelor of Commerce (BCom)
Bachelor Of Technology (BTech
BE)
Bachelor in Hotel Management (BHM)
Bachelor of Science (BSc)
Masters in Arts (MA)
Master in Computer Application (MCA)
Masters in Technology (MTech
ME
MSc)
Posted On
22nd Jul 2019
Job Ref code
Maneesha
Job Description
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands and we have fun doing it.
Genpact Walk-in Drive for Chat Executives - 23rd July, 2019 (Tuesday)
Any Graduate - Fresher & Experienced candidate can appear for Interview.
Candidates with prior experience in chat/email/sales can also apply.
**Immediate joining
Candidate must have proficiency in both English and Hindi languages.
Walk-in Date :- 23rd July, 2019 (Tuesday)
Reference - Maneesha @ 9667357055
Interview timings - 11am to 2pm
Interview location : Genpact, 22B, Sec-18,Udyog Vihar, Gurgaon
Landmark : Near Airtel
Nearest Metro Station : Iffco Chowk & MG Road Metro Station
Interested candidates can directly walk-in at the venue and mention " HR Maneesha" name on the top of their resume.
Qualifications : BTECH / BE / BCA /MCA / BSC (IT)/ BA / BA English Honours/ BHM/B.Com/ Prior Chat/sales experience
Job Responsibilities:-
You will be responsible for up-selling technical products. Queries will be related to electronic products and home appliances and provide solution and up-sell the same.
Role will involve providing support to clients through chat.
Your role will involve providing quality services and resolve concerns efficiently and proficiently.
Candidate must have excellent communication skills and should be able to utilize soft skills to retain and delight customers.
Documents to be carried for Interview:-
2 UPDATED COPIES OF RESUME
ORIGINAL AADHAR AND PAN CARD IS MANDATORY
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPH
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Perks and Benefits
Monthly Incentives + Cab Facility
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Key Skill(s)
chat
Chat Support
Chating
non Voice Process
call center
senior executive
customer care
customer relationship
b2b
inbound
outbound
cse
client servicing
Rate this Job
Share
APPLY
About Company
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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Additional Comments
$job_href->{'title'}
Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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