GENPACT MEGA WALK IN FOR ORDER MANAGEMENT ON 25th MAY AT VIZAG

Interview location:
Aditya Degree College, Ramnagar, Asilmetta, Vizag

Shifts: 24*7


Responsibilities :

• Process purchase requisition and supplier-set up

• Handling email inquiries from internal customers, as well as external vendors.

• Delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met

• Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken

• Acts as liaison pertaining to Accounts Payable team etc

• Develops communication between customers to have a smooth transaction

• Ability to perform and resolve query of a customer to build a better relationship

• Monitor generic email box for incoming queries and acknowledge them as per SLA

• Keep track of all requests received, either through ticket or manual tracker, for productivity and follow up purposes

• Follow up with requesters/co-functional teams to provide quicker resolutions

• Follow up with Suppliers/Vendors wherever required

• Provide periodic updates to users/impacted parties on the status of the ticket/issue raised

• Transfer/Escalate inquiries to appropriate teams for resolution

• Identify opportunities to improve/streamline process

• Graduation in Commerce (B.Com)

• Relevant experience in Order Management

• Excellent Communication Skills - Written and Spoken

• Customer Management Skills

Preferred qualifications 

• Well versed with MS Excel

• Understanding of Procurement/Supplier Set-up Concepts

• Familiarity with WorkDay and Coupa will be an added advantage

Documents To Be Carried :
• 2 UPDATED COPIES OF RESUME

• ID PROOF ORIGINAL (AADHAR IS MANDATORY )

• 2 XEROX COPIES OF ID PROOF

• 2 PASSPORT SIZE PHOTOGRAPHS.

• LAST 3 MONTHS PAYSLIPS ( IF ANY )

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, Linkedin , and YouTube.