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GENPACT MEGA WALK IN FOR Order Management Analyst AT BANGALORE ON 12th July

Keywords / Skills : order management, om, vendor management, vendor master, contract management, dispute management, contract administration, contracts, Contracts Management, customer handling

1 - 5 years
Posted: 2019-07-11

Job Description
GENPACT MEGA WALK IN FOR Order Management Analyst AT BANGALORE ON 12th July

Job Location: BANGALORE 

Inviting applications for the role of, OTC – Order Management Analyst

Inviting applications for Order Management Analyst in an outsourced environment, supporting international clients, covering the end to end process - Booking for products which includes Contract Management/modification/administration etc., Customer master Data management, billing and invoicing, service contract management, Customer query/Dispute resolution

Walk in date: 12th July

Walk-in Timings: 11:00 am -2 PM

Contact Person: Preethi

Interview location:

Genpact Salarpuria Soft zone, Bellandur, Near Indian oil petrol bunk, Bangalore

Shifts: 24*7


• Checking various sources of PO inflow (EDI queue, Fax / email inbox) periodically

• Entering orders in the business ERP within given TAT

• Creating delivery note on sales orders in a timely fashion, to ensure products allocation

• Coordinating with shipping facilities to get the product shipped to customer

• Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)

• Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order

• Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates

• Order track and trace when shipped out of the shipping facility, and share real time updates with the customer

• Creating credit and debit memos in the event of under / over shipment on sales order

• Communicating with customers about various process updates such as –

• Analyzing order trend of customer and raise flag if variation experienced

• Work as a team to process any adhoc request promptly

• Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally


Minimum qualifications

• Any Graduate

• Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model

• Strong Communication Skills (verbal and written)

Preferred qualifications

• Good customer handling skills

• High Energy level

Documents to be carried:






Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, Follow us on Twitter, Facebook, LinkedIn, and YouTube.

About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at and on LinkedIn, Twitter, YouTube, and Facebook
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