Send me more jobs like this

Genpact Mega Walk In For Customer Support on 16th & 17th May

Keywords / Skills : Customer Support, Voice, Voice support, Voice Process

0 - 5 years
Posted: 2019-05-15

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Education
Any graduate
Posted On
15th May 2019
Job Description
Genpact Mega Walk-in For Customer Support AT Bangalore



Job Location : HYDERABAD


With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of Customer Support 


Walk in date: 16th May &17th May 2019


Walk-in Timings: 11:00 am -2 PM


Contact Person: Tanya: 7013764604

Interview location:
14-45, IDA Uppal, Opp NGRI, Habsiguda, Hyderabad

Shifts: 24*7
Roles & Responsibilities:


• You will be responsible for handling Call of Premium Customers.

• You will be required to flexible with shift timings and weekly offs and work in a 24/7 Shift window.

• Your role will require handling customer escalations & Complaints for their email accounts concern.

• Also effective interpretation and analytical skills.

• We will prefer people with an analytical skills who are able to resolve the queries/complaints of the customers.

• Responsibilities

• Become an expert on investigating complex account recovery reports, while maintaining high quality standards. Excellent judgment and problem solving skills will be key

• Master the use of our internal support tools, including email and potentially chat, to resolve user reports in a timely manner.

• Quickly identify and escalate user-reported issues to the team and cross-functional partners, ensuring swift resolution of bugs or emerging problems.

Minimum qualifications :

• Graduate

• Relevant Experience

Preferred qualifications

• Strong English language skills (verbal and written)

• Good Typing speed and Good with MS Office Skills

NOTE: 

2 UPDATED COPIES OF RESUME

• ID PROOF ORIGINAL (AADHAR IS MANDATORY )

• 2 XEROX COPIES OF ID PROOF

• 2 PASSPORT SIZE PHOTOGRAPHS.

• LAST 3 MONTHS PAYSLIPS ( IF ANY )

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube 



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
Similar Jobs
View All Similar Jobs


Walkin for you