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Genpact Mega Walk In for Customer Support Executive

Keywords / Skills : Customer Service Executive Non Voice, Nonvoice, Non Voice Bpo, Customer Support Executive, Technical Expertise

0 - 5 years
Posted: 2019-06-11

Job Description

Genpact Mega Walk In for Customer Support Executive :
Job Location :Gurgaon

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting Applications For Customer Support Executives

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Walk-in Date : 12th June- 14th June, 2019


Contact Person : Maneesha : 9667357055


Interview timings- 11am to 2pm


Interview location:
Genpact, 22B, Sec-18,Udyog Vihar, Gurgaon

Landmark : Near Airtel

Nearest Metro Station : Iffco Chowk & MG Road Metro Station

Please mention " Hr Maneesha" Name on top of the resume and directly walk-in at the venue.


Shifts: Australian Shifts (3AM - 3PM)


Responsibilities:

• Address all end-user queries as per the process and policies defined in the workflow

• Comprehend user sentiment, leverage empathy and drive issue resolution and support satisfaction

• Analyze, Improvise, Adapt and Deliver with accuracy, commitment and consistency

• Identify issue trends and report it to the Subject Matter Experts and Front-line Managers

Qualifications :


Minimum qualifications :

• Commerce Graduate

• Freshers are eligible

• Strong Communication Skills (verbal and written)

Preferred qualifications :

• Technical Expertise - mobile OS interfaces, connectivity, app level knowledge, and familiarity with Android and iOS

• Customer Service background will be an added value

• Incessant Curiosity question the status quo, find ways to make things better, probing and analytical ability

• Must be willing to work in a 24/7 environment

Documents to be carried for Interview

• 2 UPDATED COPIES OF RESUME

• ORIGINAL AADHAR And PAN CARD IS MANDATORY

• 2 XEROX COPIES OF ID PROOF

• 2 PASSPORT SIZE PHOTOGRAPHS

• LAST 3 MONTHS PAY SLIPS ( IF ANY )

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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