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Genpact Mega Walk in Drive for International voice-US Collection Process on 21st and 22nd May 2019

Keywords / Skills : Fresher, US Collection Process, Customer service, customer care, customer support, BPO, Collections

1 - 5 years
Posted: 2019-05-20

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Education
Any graduate
Posted On
20th May 2019
Job Description
Genpact Mega Walk in Drive for International voice-US Collection Process on 21st and 22nd May 2019



Work Location : Delhi/NCR
  • With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for The role Customer Service
  • We are looking for someone with extensive knowledge and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer



Walk-in Date :21st and 22nd May 2019

Walk-in Timings: 11:00 am -2 pm


Contact Person : Megha- 9958109062

Interview location:
Genpact, 22B, Sec-18,Udyog Vihar, Gurgaon


Landmark : Near Airtel


Nearest Metro Station : Iffco Chowk & MG Road Metro Station


Shifts: 24*7 



Responsibilities 
• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment

• Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also

• Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund

• Follow up on customer/internal disputes, customer questions and working between departments to get a resolution

• Inbound & outbound calling

• Provide payment plans basis customer requirement

Qualifications :



Minimum qualifications : 

• Under graduate / Any Graduate

• Freshers are eligible

• Strong Communication Skills (verbal and written) 

Preferred qualifications :

• Good customer handling skills

• Good communications skills 

Eligibility :

• Any graduate /Undergraduate/ Dropout/ Fresher can apply .

• International voice experience will be an added advantage.

• Good Interpersonal and Communication skills.

Documents to be carried for Interview
Note :

• 2 UPDATED COPIES OF RESUME

• ID PROOF ORIGINAL (AADHAR IS MANDATORY )

• 2 XEROX COPIES OF ID PROOF

• 2 PASSPORT SIZE PHOTOGRAPHS

• LAST 3 MONTHS PAY SLIPS (IF ANY)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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