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Genpact Mega Walk in Drive for International voice-US Collection Process

Keywords / Skills : International Voice, voice support, freshers, Fresher, outbound, international bpo, customer support, customer focus, us shifts, crm , upselling, Cce, Collection, Problem Solving , B2B Collection, B2C collections , international sales, customer Service

0 - 5 years
Posted: 2019-08-29

Job Description

Genpact Mega Walk in Drive for International voice-US Collection Process

Work Location: Delhi/NCR



With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. 

Inviting applications for the role of PD, Collections


In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.


Interview Date : 30th August

Walk-in Timings : 11am to 2pm.

Contact Person : Akshita: 6398045674

Venue :


Genpact, 22B, Sec-18,Udyog Vihar, Gurgaon

Landmark : Near Airtel

Nearest Metro Station : Iffco Chowk & MG Road Metro Station

Please mention " Akshita " as reference on top of the resume

Shifts : 24*7

Responsibilities:


• Review accounts and call on delinquent customers / receive phone calls to collect / resolve delinquent customer queries

• Understand customer requirements and then collect on amount due.

• Use all tools available to resolve delinquency while ensuring customer retention

• Resolve customer issues and make him commit to a day for payment

• Verify customer details

• Provide finance advice to customers

Qualifications

Minimum qualifications

• Minimum Qualification: Graduate

• Should have excellent communication skills

Preferred qualifications

• Ability to understand US accent

• Excellent Negotiation Skills

• Need to be customer centric

• Good analytical skills

• Relevant Experience in Collections

Documents to be carried:

• 2 UPDATED COPIES OF RESUME

• ID PROOF ORIGINAL (AADHAR IS MANDATORY )

• 2 XEROX COPIES OF ID PROOF

• 2 PASSPORT SIZE PHOTOGRAPHS

• LAST 3 MONTHS PAY SLIPS (IF ANY)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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