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Genpact Mega Walk in Drive for International voice-US Collection Process

Keywords / Skills : International Voice, voice support, outbound, international bpo, customer support, customer focus, us shifts, crm , upselling, Cce, Collection

2 - 4 years
Posted: 2019-08-22

Job Description
Genpact Mega Walk in Drive for International voice-US Collection Process

Work Location: BANGALORE 


With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.


Inviting applications for the role of a PD, Collections



We are looking for professionals with OTC domain experience who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions

Walk-in Date: 26th August (Monday)

Walk-in Timings: 11am to 2pm.

Contact Person: Adithya Aithal

Interview location:


Genpact Salarpuria Soft zone, Bellandur,

Land Mark: Near Indian oil petrol bunk

Please mention "Adithya "as reference on top of the resume

Shifts: 24*7 
 

Responsibilities



• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.

• Respond to email /phone queries related to disputed invoice

• Research and analyze the disputes/deductions in ERP

• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

• Identify opportunities and recommend solutions for process and automation enhancements

• Daily reporting of individual portfolios to track and monitor the past dues

• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact

• Work as a team player to process any adhoc request in a timely manner.

• Deliver quality customer service by researching and responding to all internal & external stakeholders’ inquiries quickly, effectively and professionally.

• Escalate problems to senior staff members and or management as appropriate.


Qualifications 

Minimum qualifications

• Graduation in any stream

• Excellent English communication skills

• Relevant work experience 

Preferred Qualifications

• Prior collections management experience

Documents to be carried:


• 2 UPDATED COPIES OF RESUME

• ORIGINAL AADHAR And PAN CARD IS MANDATORY

• 2 XEROX COPIES OF ID PROOF

• 2 PASSPORT SIZE PHOTOGRAPHS

• LAST 3 MONTHS PAY SLIPS ( IF ANY )

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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