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Genpact Mega Walk in Drive for Customer Service on 3rd & 4th July

Keywords / Skills : customer Service , Customer support , Customer service executive , Voice Process , Customer support , Customer service , customer care , Customer Care associate , Bop, Bengali

0 - 4 years
Posted: 2019-07-02

Job Description


Genpact Mega Walk in Drive for Customer Service on 3rd & 4th July



Work Location: Delhi/NCR


Inviting applications for the role Customer Service


We are looking for someone with extensive knowledge and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer

Walk-in Date: 3rd and 4th July

Contact Person: Karishma: 8920644189

Interview timings- 11am to 2pm


Interview location:


Genpact, 22B, Sec-18, Udyog Vihar, Gurgaon

Landmark: Near Airtel

Nearest Metro Station: Iffco Chowk & MG Road Metro Station

Please mention Hr Karishma Name on top of the resume and directly walk-in at the venue.

Shifts: 24*7


Responsibilities

• Respond to customer inquiries and problem escalations

• Provide support for data collection to enable Recovery of the account for end user.

• Maintain a thorough understanding of client process and policies

• Reproduce customer issues and escalate product bugs

• Provide excellent customer service to our customers

• Responsible to demonstrate capacity for critical thinking and analysis.

• Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

Qualifications:


Minimum qualifications:


• Any graduate degree or equivalent with a strong academic record

• Relevant work experience

• Excellent Communication Skills

Preferred qualifications:


• Relevant experience in a customer service role chat/email/voice

• Effective probing skills and analyzing / understanding skills

• Problem solving skills with customer centric approach

• Demonstrated proficiency with written English and with neutral English accent

• Must be able to work on a flexible schedule (including weekend shift )

• Strong attention to detail

• Looking for someone who is fluent with ENGLISH & BENGALI.

Documents to be carried:


• 2 UPDATED COPIES OF RESUME

• ORIGINAL AADHAR And PAN CARD IS MANDATORY

• 2 XEROX COPIES OF ID PROOF

• 2 PASSPORT SIZE PHOTOGRAPHS

• LAST 3 MONTHS PAY SLIPS ( IF ANY )

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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