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Genpact Mega Walk in Drive for Customer Service Executives on 13th July

Keywords / Skills : customer Service , Customer support , Customer service executive ,  Voice Process , Customer support , Customer service , customer care , Customer Care associate , Bpo

0 - 4 years
Posted: 2019-07-12

Job Description
Genpact Mega Walk in Drive for Customer Service Executives on 13th July

Work Location: Noida / Gurgaon

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.




Inviting applications for the role of Process Associate -Customer Service



In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Walk-in Date: 13th July

Walk-in Timings: 11am to 2pm.

Contact Person: Avni – 9034993598

Venue :

Genpact, 22B, Sec-18,Udyog Vihar, Gurgaon

Landmark : Near Airtel

Nearest Metro Station : Iffco Chowk & MG Road Metro Station

Please mention \" Avni \" as reference on top of the resume


Responsibilities:


• Respond to customer inquiries and problem escalations

• Provide support for data collection to enable Recovery of the account for end user.

• Maintain a thorough understanding of client process and policies

• Reproduce customer issues and escalate product bugs

• Provide excellent customer service to our customers

• Responsible to demonstrate capacity for critical thinking and analysis.

• Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

• Candidate should be comfortable with 24*7 shift timings.

Qualifications: 

Minimum qualifications:

• Fresher’s are eligible

• Any graduate degree or equivalent with a strong academic record

Preferred qualifications:


• Previous experience in a customer service role chat/email/voice

• Effective probing skills and analyzing / understanding skills

• Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent

• Must be able to work on a flexible schedule (including weekend shift )

• Strong attention to detail.

Documents to Be Carried:


2 UPDATED COPIES OF RESUME

ID PROOF ORIGINAL (AADHAR IS MANDATORY)

2 XEROX COPIES OF ID PROOF

2 PASSPORT SIZE PHOTOGRAPHS

LAST 3 MONTHS PAY SLIPS (IF ANY)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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