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Genpact inviting applications for International Voice Process - AU/US Collections

Keywords / Skills : Voice Process, Collections Process , International BPO, Call Center, BPO, Voice Support, Customer Care Executive, Customer Support

0 - 5 years
Posted: 2019-07-22

Job Description
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Genpact Mega Walk-in Drive for International voice- Collections Process

Work Location:- Gurgaon/Noida 

Inviting applications for the role of International Voice Process

We are looking for someone with extensive knowledge and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer.

Walk-in Date:- 23rd July (Tuesday)


Contact Person: Maneesha @ 9667357055


Interview timings- 11am to 2pm

Interview location:

Genpact, 22B, Sec-18, Udyog Vihar, Gurgaon

Landmark: Near Airtel

Nearest Metro Station: Iffco Chowk & MG Road Metro Station

Please mention "Hr Maneesha" name on top of the resume and directly walk-in at the venue.



Shifts: Australian/US Shifts

Responsibilities:

Collect the delinquent amount from the customer over the phone or take promises from them on making the payment

Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also

Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund

Follow up on customer/internal disputes, customer questions and working between departments to get a resolution

Inbound & outbound calling

Provide payment plans basis customer requirement

Qualifications:

Minimum qualifications:

Any Graduate

Freshers are eligible

Strong Communication Skills (verbal and written)

Preferred qualifications:

Good customer handling skills

Good communications skills

Documents to be carried:

2 UPDATED COPIES OF RESUME

ORIGINAL AADHAR And PAN CARD IS MANDATORY

2 XEROX COPIES OF ID PROOF

2 PASSPORT SIZE PHOTOGRAPHS

LAST 3 MONTHS PAY SLIPS ( IF ANY )

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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