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Genpact Hiring for Non-Voice Process into Arabic + Urdu Language

Keywords / Skills : Arabic, Urdu, Nonvoice, Content moderation

0 - 5 years
Posted: 2018-09-11

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Non-voice)
Education
Any graduate
Posted On
11th Sep 2018
Job Ref code
A-Arabic
Job Description
Walk-in Address
:


Genpact India Pvt Ltd, 14-45 IDA Uppal, Opp N.G.R.I Metro Station, Habsiguda Road.
                                                   OR

Genpact India Pvt Ltd, Pheonix Towers, Opp Green Bawarchi, Near Bharath Petroleum, Hafeezpet.
 

Walk-in Timing - 10am - 2pm

Interview Dates : 14th & 15th September,2018.

Directly walk-in with HR reference as ADIBA 

Graduates in any stream can apply .


Job roles and responsibilities :

Process Associate - Non-Voice support,

In this role, you will use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the process

Review the reported content within agreed turnaround times and standards of quality

Recognize trends and patterns and escalate issues outside the company policy to the global team

Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.

Responsibilities:


Respond to customer inquiries and problem escalations

Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.

Maintain a thorough understanding of client process and policies

Reproduce customer issues and escalate product bugs

Provide excellent customer service to our customers

Qualifications:


 Minimum qualifications

Any Graduate (PG an added advantage)

Preferred qualifications :


Effective probing skills and analyzing / understanding skills

Problem solving skills with customer centric approach

Prior experience in Customer Support / Content Review

Must be able to work on a flexible schedule (including weekend shift work)

Contact Person: HR-ADIBA.

 Note carry your updated resume, 2 passport photographs, Govt ID proof and Photocopy of original ID proof.(Last 3months payslips if Experienced)



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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