Genpact India Pvt Ltd, Pheonix Towers, Opp Green Bawarchi, Near Bharath Petroleum, Hafeezpet.
Walk-in Timing - 10am - 2pm
Interview Dates : 14th & 15th September,2018.
Directly walk-in with HR reference as ADIBA
Graduates in any stream can apply .
Job roles and responsibilities :
Process Associate - Non-Voice support,
In this role, you will use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the process
Review the reported content within agreed turnaround times and standards of quality
Recognize trends and patterns and escalate issues outside the company policy to the global team
Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
Respond to customer inquiries and problem escalations
Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
Maintain a thorough understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Any Graduate (PG an added advantage)
Preferred qualifications :
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Prior experience in Customer Support / Content Review
Must be able to work on a flexible schedule (including weekend shift work)
Contact Person: HR-ADIBA.
Note carry your updated resume, 2 passport photographs, Govt ID proof and Photocopy of original ID proof.(Last 3months payslips if Experienced)
Walkin for you