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Genpact Hiring B.Tech/BCA/BSc IT - 29th June 2019

Keywords / Skills : Customer Care, CCE, BPO, Voice Process, Call Center, "domestic voice process", Voice Support, Upselling, Freshers, International Voice, Troubleshoot, Desktop Support Engineer, Helpdesk, Telecaller

0 - 3 years
Posted: 2019-06-28

Job Description
Interview date: 29th June 2019

Interview Timings : 11:00 AM - 1:00 PM

Contact Person : MEGHA

Interview location :


Genpact, Plot 22, Udyog Vihar, Sector 18, Airtel building service lane, Gurgaon (Nearest Metro Station MG Road)

Job Responsibilities : 
1. Respond to customer inquiries and problem escalations

2. Provide support for data collection to enable Recovery of the account for end user
3. Maintain a thorough understanding of client process and policies

4. Reproduce customer issues and escalate product bugs

Documents to be carried-
1. Passport size photos
2. Original ID Proof
3. Updated resume 


About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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