Hiring for Technical Support Associate-(Semi Technical Process) 1. Its a voice process catering to service request related to ELECTRONIC PRODUCTS. 2. This is a servicing center process and hence candidates are expected to speak to customers and provide service assistance within a specified time along with displaying true customer centricity. 3. Candidates should be a graduate in BCA/B.TECH/MCA/BSC IT/B.E. 4. He/She should be good in English communication both verbal and written. 5. Desired candidates should be time flexible along with being ready to work in a competitive and challenging environment. 6. Should have a basic computer typing skills. 8. salary grid- 1.8 to 2.3 LPA, Lucrative incentives & bonus Please carry passport size photograph , CV and Govt ID proof.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases