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Genpact Exclusive Opening for Customer Care Executive

Keywords / Skills : customer Service , Customer support , Customer service executive , Voice Process , Customer support , Customer service , customer care , Customer Care associate , Bop, Freshers

0 - 1 years
Posted: 2019-07-04

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Fresher
Posted On
4th Jul 2019
Job Description

Genpact Exclusive Opening for Customer Care Executive



Work Location:Phase V, Gurgaon 
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role Customer Service


Job Requirement:
  • Graduates in following streams – BBA / BA/ B.Sc / BCA/ BHM / B.Com
  • Good communication Skills
  • Flexible for 24*7 shifts


Job Responsibilities :

  • Address all end-user queries as per the process and policies defined in the workflow
  • Comprehend user sentiment, leverage empathy and drive issue resolution and support satisfaction
  • Analyze, Improvise, Adapt and Deliver with accuracy, commitment and consistency
  • Identify issue trends and report it to the Subject Matter Experts and Front-line Managers

Job Location – Phase V, Gurgaon


Candidates can Walk-in Directly to below mentioned Venue –

Date of the interview – 5th July, 2019

Venue – Building No. 22 A, Sector-18, Udyog Vihar, Gurgaon, Near Airtel Building

Nearest metro station – MG Road

Timings – 11am to 3pm

Contact Person - HR Megha - 9958109062 (Need to mention on the CV at the time of interview)


Documents to be carried:


• 2 UPDATED COPIES OF RESUME

• ORIGINAL AADHAR And PAN CARD IS MANDATORY

• 2 XEROX COPIES OF ID PROOF

• 2 PASSPORT SIZE PHOTOGRAPHS

• LAST 3 MONTHS PAY SLIPS ( IF ANY )

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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