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Keywords / Skills : Genesys, Contact Center, Call Routing, Aspect, UI, PO, perations Infrastructure

5 - 8 years
Posted: 2018-06-14

Job Description
As a Genesys professional you will be a part of the Call Routing team delivering Telephony solutions supporting the customer's experience when they contact the Call Centers.

The Technical aspects of your role will include the ability to create and maintain complex configurations within Genesys, troubleshoot issues and coordinate efforts with stakeholders and other internal operations and technology teams.

Technical skills

3+ years technical and call routing background supporting high volume, multi-site Contact Centers preferred

Knowledge Base/Education:

1. Strong experience with Genesys Call Routing Platform OR Aspect/UIP

2. Voice and Data Network Infrastructure knowledge

3. IP enabled Contact Centers experience is preferred

General skills/Attributes:

1. Ability to troubleshoot most complex issues around Genesys configuration and/or call routing logic;

2. Technical and process expert. Must be able to explain technical detail and provide guidance to Internal stakeholders.

4. Detail oriented and technically savvy

5. Strong analytical and presentation skills

6. Excellent interpersonal skills; Excellent oral and written communication skills

7. Demonstrated ability to work in a dynamic, fast paced and demanding environment

8. Bachelors or Technical degree preferred

About Company

BLACK TURTLE is a premier talent management consultancy firm. The Indian arm was established in the year 2000. Since then the unit has grown manifold and is ranked among the Top 10 across various services and functions.

BLACK TURTLE offers a wide range of services spread across various industries and functions. These services range from executive recruitment to consultancy in devising HR policies to attract and retain the best talent. It includes servicing niche recruitment needs to RPO. We offer multiple solutions under one roof.

BLACK TURTLE is headquartered in Mumbai and has presence across seven cities in the country. It has over 50 consultants spread across with Mumbai being the PDC (Principal Delivery Centre).
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