High Availability Designs to ensure seamless processing during application failure or environmental interruption
Universal Routing including detailed knowledge of Routing Strategy concepts and data integration for enhanced routing
Multimedia/eServices Platform, focusing on Business Process and Routing solutions. Email Routing, Chat Routing with detailed Integrations via Web API
CCPulse and Interactive Insights/InfoMart Reporting, focused on detailed design capabilities and focused on ensuring reporting solutions are standards-based, allowing for similar reporting and results from all reporting components
Interaction Workspace, allowing for detailed integrations across Genesys and other client platforms (such as CRM, etc)
Deep understanding of Integration points, such as Avaya Platforms, ensuring seamless overall solution knowledge (e.g., AES Interface, ACM features/functionality, SIP, Avaya Communication Systems platform and products, etc.)
Knowledge of Genesys Workforce Management including routing/reporting implications
Knowledge of Virtual Hold Platform and detailed integration points in a Genesys/Avaya deployment
Strong on Java Data structure.
Strong knowledge on JSON objects (RESTful Web Services)
Working knowledge of XML object and parsing
Core Java hands on,
o Overloading, overriding
o Serialization, deserialization
o Inheritance (Simple)
o Error handling
o Code coverage
Working knowledge on Genesys Java based package
Working experience on Maven, Eclipse, source code repository such as SVN. Resolving conflicts etc.
Genesys Senior Engineer
Experiences with the following GenesysSDKS :
Interaction SDK Java
Platform SDK Java
Genesys Web Services
Genesys Mobile Engagement
Genesys SIP Endpoint SDK
Understand the role of each Genesys Framework and Management component
Solution Control Server
Understand how does SIP server provides CTI data to the rest of the Genesysinfrastructure
In depth understanding of how ORS Server interacts with URS Server
In depth understanding of the T-Lib Event Model
Understand the different components of a Stat Server Statistic :
Understand Router statistics and how they are computed by URS
In depth understanding of the different from a URS Driven VXML app vs a Native VXML app.
In depth understanding SCXML and ECMA Script extensions
Understand a Genesys log file structure
Understand ADDP and how to configure it
In depth understanding Real Time and Historical Reporting (PULSE/Infomart/ICON)
Understand the monitoring and alerting capability
Understand TLS for data-in-transit.
Five years plus (5+) experience in Contact Center Technology with handson experience on highcomplexity Genesys SCXML Call Flow Development using Composer, ECMA Script, Genesys Rules System/OPM, Backend Java Blocks and ability to convert complex Business Requirements to Technical Solutions.
Hands on experience with very largescale deployment of Genesys 8.5 Framework, Configuration and Management, Routing & Media components with integration experience with Sonus/Cisco SBC.
Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows.
Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X).
Experience in working in Scrum model of Delivery, Junit Test Cases, GitHub
Familiarity with various Genesys Simulators from a Performance Testing perspective.
A solid base of data networking knowledge as well as VOIP technology will be required for this position.
Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates.
Testinfected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)
Must have terrific analytical and troubleshooting skills.
Excellent communication skills (Written and oral).