We at Prabhat are in the field of electrification services, since the year 1982. We take immense pleasure & pride in introducing ourselves as highly efficient, professionally managed electrical contracting company; engaged in the execution of large turnkey projects .We are also leading manufacturer & exporters of LT Electrical Panels, bus ducts, rising mains & control panel etc. We stand unique with more than 30 years of massive experience and relentless services in the contracting and manufacturing field with highly supportive, efficient, professional management & human resource team
For more details visit our web site: www.prabhatelectric.com
Communication & Presentation Skills Interpersonal Skills Result & Achievement Oriented Customer & Service Orientation Initiative & Self direction Numerical Ability & Logical Reasoning Planning & Execution Role Modeling Brand V
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases