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Functional Design BLR (Job Code : J41567)

Keywords / Skills : Problem Management, ITIL

3 - 5 years
Posted: 2019-08-09

IT/Computers - Software
Software Engineer/ Programmer
Posted On
9th Aug 2019
Job Ref code
Job Description
• Work on Application Accessibility requests for functional design applications.
• His/her primary functions are incident / problem management, Major issues resolution, functional support & Continues Service Improvements. End-to-end responsibility to assure operational availability for end users.
• Provide day-to-day support for production processing by solving incidents and requests caused by the user community and an ongoing event and alert management related to Application usage, availability and performance inside a defined support environment.
• Identify, assess risks and opportunities in his/her area of duty. He/she identifies and prioritizes events that might negatively/positively affect the programme / process/ function objectives and he/she categorizes them. He/she takes corrective and preventive actions accordingly.
• Analyze and propose/implement to Improve incident resolution quality
• Perform incident categorisation/classification & find out critical issues/most popular incidents and do root cause analysis
• Perform root cause analysis for critical incidents & trend analysis for proactive measures
• Write/Update knowledge management articles with incident analysis
• Raise and maintain the awareness and knowledge of FuD Applications and related methods within the support organization.
• Contribute to continues improvement initiatives on demand
• Excellent communication skills to work in a globally distributed team
Key Skill(s)

About Company

"Sampoorna Computer People is a Recruitment Agency established in 1990, providing consultancy exclusively in recruitment of IT, ITES (BPO) & Telecom Professionals. Our Head Office is in Mumbai (Bombay) and we have offices at Bangalore, Chennai (Madras), Delhi, Hyderabad and Pune. We are the first IT & Telecom specialist recruitment consultant certified for ISO 9001:2015 by BVQI India. Sampoorna is a founder member of ERA (Executive Recruiters Association) which is India’s Recruitment Agency’s Industry Organization Home page :"
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