QEdge Technologies is one-stop solution for all those looking for training and learning programmes of all types. Being professionally managed and independently handled, our company has very well managed to join hands with the industry giants and has successfully created strategic business alliances with some of finest and world famous names and service providers. We are a strong follower of both traditional and contemporary forms of teaching that ranges from classroom to online classes for an overhaul exchange of knowledge and idea. Our state of the art based technological development centre is fully facilitated with equipments and tools for subliming the needs for online training, classroom functions and offshore development sectors for both domestic and overseas clients. Our rigorous efforts have transformed us from a small start-up to an expansive business holder with even international operations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases