SharkDreams is a digital healthcare company redefining the way patient health is monitored by combining our software and hardware technology with cloud-based data analytics and artificial intelligence capabilities. Our goal is to be the leading providers of Advanced Digital Clinics in the healthcare industry; meeting the need to provide quality care for patients. We have developed unique products and software that will allow Patients, Doctors, Pharmacists, and Caregivers to communicate in the most effective, secure, efficient, and instant way to assist patients' needs
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases