Keywords / Skills : Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel
A front office manager is the senior person in an office environment and accountable for maintaining a professional work environment, staff supervision, and administrative support. They shoulder a variety of responsibilities, often at the discretion of the company owner.
Hotel Meuse Jupiter is a very popular three star luxury property that offer premium accommodation choices and superior amenities to guests for a memorable stay in Nashik. The hotel is situated in the Pathardi Phata area and therefore enjoys proximity from various commercial centers and tourist hotspots of Nashik, making it an ideal stay choice for both business and leisure guests.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases