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Front Office Executive ( Girl)

Keywords / Skills : Front Office, Hospitality, Accounting, Cashier, IDS, Luxury Retailing, palace heritage hotel, MS Office

1 - 6 years
Posted: 2019-11-19

Job Description
Financial Objectives:

1. To Increase Room Sales by increasing ARR and RevPar

2. To Increase Misc Sales Like SPA, Boutique, Travel Desk,etc

Customer Objectives:

1. To Increase Loyal Guest and Improve Guest Satisfaction

2. To Take Guest Feedback Personally and Check Reviews in all Hotel Booking Sites, Trip advisor,etc

Operation Objectives:

1. Complete Check in and Checkout in PMS

2. Prepare Arrival and give memorable experiences to each Hotel Guests.

3. Fill daily All Hotel registers; Cform, A&D Register, Log Book,etc

4. Handle Guest complaints and Give proper solution.

5. Fill Requisition Form and Receive Inventory.

6. Handle Telephone Calls and Update in System.

Learning and Development Objectives:

1. Daily attend Briefing and De Briefing Meetings.

2. Attend and Complete all Training to improve efficiency.

About Company

Hotel The Raj Palace (GKV Hotels Pvt. Ltd.)
http://rajpalace.com/
Hotel the "Raj Palace is a Grand heritage hotel and the member of Small Luxury Hotels of the world. We were voted as the World's Leading heritage hotel" by The World Travel awards.
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