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Front Office Executive ( Girl)

Keywords / Skills : Front Office, Hospitality, Accounting, Cashier, IDS, Luxury Retailing, palace heritage hotel, MS Office

1 - 6 years
Posted: 2019-11-19

Job Description
Financial Objectives:

1. To Increase Room Sales by increasing ARR and RevPar

2. To Increase Misc Sales Like SPA, Boutique, Travel Desk,etc

Customer Objectives:

1. To Increase Loyal Guest and Improve Guest Satisfaction

2. To Take Guest Feedback Personally and Check Reviews in all Hotel Booking Sites, Trip advisor,etc

Operation Objectives:

1. Complete Check in and Checkout in PMS

2. Prepare Arrival and give memorable experiences to each Hotel Guests.

3. Fill daily All Hotel registers; Cform, A&D Register, Log Book,etc

4. Handle Guest complaints and Give proper solution.

5. Fill Requisition Form and Receive Inventory.

6. Handle Telephone Calls and Update in System.

Learning and Development Objectives:

1. Daily attend Briefing and De Briefing Meetings.

2. Attend and Complete all Training to improve efficiency.

About Company

Hotel The Raj Palace (GKV Hotels Pvt. Ltd.)
Hotel the "Raj Palace is a Grand heritage hotel and the member of Small Luxury Hotels of the world. We were voted as the World's Leading heritage hotel" by The World Travel awards.
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