King Stubb & Kasiva is a national law firm with a global outlook and strong international links. We are one of India’s upcoming law firms with offices in New Delhi, Chennai and Bangalore. The firm also has associate offices in Mumbai and Kolkata. King Stubb & Kasiva as a Firm is truly defined by our integrated approach to understanding business environments and legal challenges, and by our progressive focus on developing successful solutions compatible with client business objectives. It is an approach that has earned us longstanding relationships as well as the respect in industry circles. We offer our experience and expertise in addressing legal concerns of our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases