We are a product company that is offers a SAAS platform to several prestigious clients to enhance workflow automation & internal team performance. Collectively, we offer file management, time management & project management benefits to clients.
Our team believes in 3 basic principles - performance, trust and confidence. Rewards and criticisms are given to each team member exactly according to the quality of work done by the member. Besides providing with the best experience to our employees, we provide them with a scope to do phenomenally well in life that is money, recognition, happiness and stability.
We are based in Navi Mumbai & London with our Head Office at Millennium Business Park, Ghansoli, Navi Mumbai 400710.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases