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Front End Collections

Keywords / Skills : MS Office, NBFC, Process improvement, Monitoring, loan servicing, Front end, Call center management, Management, Supervision, Corporate

5 - 10 years
Posted: 2019-06-07

Industry
Consultancy
Function
IT

Customer Service/Call Centre/BPO
Sales/Business Development
Role
Team Leader
Team Leader
Team Leader/ Technical Leader
Education
Any graduate Bachelors
Degree

Posted On
7th Jun 2019
Job Ref code
030619501680
Job Description
Job Description:
    Looking for Front End Collections for an MNC Company for Bangalore Location

    Posted on - May 23, 2019

    Designation: Front End Collection

    Experience: 2 5 Years in processing call center management

    Salary: 40K 70K PM with incentives

    Including quarter bonus/ annual bonus,

    Free coffee/ drinks and snacks.

    Qualifications: Any Graduate

    Location: Bangalore

    The Front- End collections leads and oversee 20- 30 Collectors with responsibility for the day- to- day operations of the Loan Servicing Department.

    He/ she is responsible for effectively monitoring collector s performance and ensuring superior operations of credit investigation, collections and etc.

    Collaborates with other departments to identify and implement process improvement strategies. Perform all duties in accordance with company policies and procedures and all state and federal regulations.

    Responsibilities

    Supervises the entire operation of a unit within the Loan Servicing Department and ensures that corporate standards are consistently applied throughout unit.

    Assists in answering escalated borrower inquiries and answers complex/ general questions from Loan Servicing Specialists.

    Develops relationships and partners with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.

    Manages incoming email and other correspondence.

    Performs other duties and special projects as assigned.

    Requirements:

    Minimum Bachelors

    Graduate any stream with 2- 5 years experiences in processing call center management

    Having worked in loan service department, NBFC or Fin- tech company and understanding of call center management for loan services

    Have ability to lead and manager a team.

    Strong written and verbal communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management

    Ability to work independently with little or no supervision

    Intermediate MS Office skills required.

    Ability to react to change quickly and implement new processes & procedures

    Professional demeanor and excellent work habits are essential

    Have a good communication in English and Hindi.

    . Also you may please refer to your friends/ colleagues. Wish you all the best
Desired Candidate Profile
    Please refer to the Job description above


About Company

T & A Solutions T & A Info Solutions is an offshore software outsourcing company from India offering software development services to Worldwide. We have specialised in providing Offshore development services exclusively for Shipping / Marine industry. Our offshore software outsourcing services and solutions are designed with a focus on secure, scalable, expandable and reliable business systems. We provide high quality services at low costs to our esteem Clients.
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