Job Description: · To handle calls · To welcome the students, parents & guests · To arrange Parents meeting on a regular intervals · Day to Day student Follow Ups · To update the details in Software · To keep record of inquiries, Admission & students. Location: Ahmedabad Educational Qualification: Any Graduate/MBA Experience: 1-3 YearsInterested candidates are requested to send their updated CV on [HIDDEN TEXT] or contact us on 7575809811
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases