Health Assur Limited is a new health management company incorporated by a team of professionals; who recognized an opportunity to transform healthcare benefits administration in Nigeria. We are recruiting to fill the position below: Job Title: Front Desk Assistant Location: Lagos Job Type: Full Time Job Field: Admin/Support Main Responsibilities Welcome people entering the company Determine nature and purpose of visit Direct visitors to specific destinations Resolve complaints from customers Provides information about the company Receives incoming mails and documents General Administrative duties Directly supervise Drivers and Cleaner. Maintain cleanliness in the front desk area Required Qualifications OND Certificate OR SSCE Certificate Good computer skills Knowledge of more than one major indigenous Nigerian language is an added advantage Personal Attributes: Friendly personality Polite and tactful. Good diction & vocabulary Interested in helping people Solution and objective oriented, organized, methodical Application Closing Date 20th March, ; Method of ApplicationÂ Interested and qualified candidates should send a ONE PAGE essay on any topic they are passionate about, as well as a detailed Curriculum VitaeÂ Note: Only short-listed candidates will be contacted.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases