Impec Consulting Solutions
Position : Technical Support Executive (Non-Voice) /Chat Support
Package(CTC) : 1.44 lpa to 2.4 lpa + (incentives based on performance)
Experience : 0 to 2 years
Shift Timings: Rotational shift
Qualification : Intermediate/Graduate
Type : Chat Support
Typing Speed : 30WPM
Transport: Two-way Cab (Home pick & drop)
Working Days : 5 days (Rotational)
Location : Hitech City, Hyderabad.
• Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.
• Provide technical assistance through web-chat and email-based communication tools.
• Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.
• Troubleshooting and resolving customer service issues and schedule field service calls when necessary.
• Adhering to quality and performance standards.
• Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.
• Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.
• Documenting customer transactions accurately and in-time in related customer and business tools.
• Collaborating with team members and cross functional teams as per the business need.
• Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.
• Online English Grammar Assessment
• Mock Chat Assessment
• Operations Manager Round
• HR Discussion
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Thanks & Regards,
Impec consulting solutions
301 c, down town mall
besides lotus hospital