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Freshers / Technical Support Executive / International (NON-Voice Support)

Keywords / Skills : fresher, Technical Support, TSR, Technical Support Executive, TSE, Helpdesk, Desktop Support, IT Helpdesk, TSA, Technical Support Engineer, Tech Support, International Voice Support, Voice Process, IT Analyst

0 - 3 years
Posted: 2018-12-10

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Technical Support Executive ( voice)
Salary
1.40 - 2.40 lacs
Posted On
10th Dec 2018
Job Description
Impec Consulting Solutions 

Position : Technical Support Executive (Non-Voice) /Chat Support

Package(CTC) : 1.44 lpa to 2.4 lpa + (incentives based on performance)

Experience : 0 to 2 years 
Shift Timings: Rotational shift

Qualification : Intermediate/Graduate

Type : Chat Support

Typing Speed : 30WPM

Transport: Two-way Cab (Home pick & drop)

Working Days : 5 days (Rotational)

Location : Hitech City, Hyderabad.

Job Role:

• Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.

• Provide technical assistance through web-chat and email-based communication tools.

Job Responsibilities:

• Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.

• Troubleshooting and resolving customer service issues and schedule field service calls when necessary.

• Adhering to quality and performance standards.

• Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.

• Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.

• Documenting customer transactions accurately and in-time in related customer and business tools.

• Collaborating with team members and cross functional teams as per the business need.

• Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.

Interview Process: 
Online English Grammar Assessment

• Mock Chat Assessment

• Operations Manager Round

• HR Discussion


Send your C.V on

hina.siddiqui(at)impecconsulting.com and

can reach me on

HR HINA

9121028533


Thanks & Regards,

Hina siddiqui.

HR Coordinator

# 9121028533

Impec consulting solutions

301 c, down town mall

besides lotus hospital

Lakdikapul.



About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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