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freshers / Technical Support Associate / IT Helpdesk Analyst / International Voice Process

Keywords / Skills : Technical Support, TSR, Technical Support Executive, TSE, Helpdesk, Desktop Support, IT Helpdesk, TSA, Tech Support, International Voice Support, Voice Process, IT Analyst, IT Helpdesk Executive

0 - 4 years
Posted: 2018-11-30

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Technical Support Executive ( voice)
Education
Any graduate
Salary
2.00 - 4.00 lacs
Posted On
30th Nov 2018
Job Description
Urgent Hiring for Technical Support Executive - International Voice Support - Rotational Shift - Two way cab (home pick & drop) - 5 days work - Incentives,Hitech City- freshers / Technical Support Associate / IT Helpdesk Analyst.

Job Title – Technical Support Executive

Experience – 0  – 4 years

Salary – 2 lacs p.a – 4 lacs p.a + incentives

Shift – Rotational shift

Type - International Voice Process

Communication – Excellent in English

Qualification – UG/Graduate
Transportation - Two way Cab (home pick & drop)

Job Location – Hitech City,Hyderabad 

Roles & Responsibilities:


• Effectively address customer queries by understanding challenges faced by the customer

• Ensure you meet set process for addressing customer queries

• Understand customer expectation clearly through effective probing

• Document reasons for customer dissatisfaction for all the queries and the challenges faced

• Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis

• Set high levels of performance standards for the given process/account

• Ensure you understand expected performance standards and metrics to be achieved for a given process/account

• Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight

• Follow the learning management process to remain current and updated on required skills and knowledge required for the position

• Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account. 

Benefits:


• Paid Training

• Competitive Pay

• Health Insurance

• Paid Time Off

• Relaxed Dress Code

• Monthly Incentives

• Company-Wide Rewards Program

• Lucrative Employee Referral Program 

Functional Skill Required:

• Good with communication skills

• Strong knowledge on computer hardware, network operating systems and Internet services preferred.

• Ability to analyze and solve technical issues for Laptop/Desktops/Applications issues

• Ability to apply logical thinking to provide solutions to Customer issues.
 

Send your C.V on

hina.siddiqui(at)impecconsulting.com and

can reach me on

HR HINA

9121028533



Thanks & Regards,

Hina siddiqui.

HR Coordinator

# 9121028533

Impec consulting solutions

301 c, down town mall

besides lotus hospital

Lakdikapul.



About Company

IMPEC Consulting Solutions is an end-to-end recruitment services and placement consulting provider, started with a primary objective of providing recruitment assistance and reliable placement solutions for clients
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