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Freshers or experienced /L1/L2 Digital Support Engineer

Keywords / Skills : "Freshers", "Support", "Support Engineer", Technical Support, Technical Support Engineer, Application Support, Customer Support Engineer, Support Analyst

0 - 2 years
Posted: 2019-02-06

Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Any graduate
Posted On
6th Feb 2019
Job Description
Responsibilities:

• Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for various product ranging from storage devices to servers and networking equipment

• Assisting end users to avoid or reduce problem occurrences

• Work in 24x7 environment, supporting customers worldwide (AME, EMEA, APJ)

• Adding case resolution to Knowledge Management System

• Engaging support as needed to ensure SLA demands are met

• Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).

• Proactively assisting internal or external businesses and end users to avoid or reduce

Skills Required:

• Excellent Written and Oral Communication skills

• Experience in at least 1 of the domains – Storage or Servers

• 1-2 Years of Experience in supporting International Customers, fresher’s with excellent technical knowledge and certifications can be considered

• Should possess basic knowledge on Servers and hands on experience would be preferred

• Should have exposure to Windows Server Operating System



About Company

Multinational company, serving Fortune 500 companies for last 27 years in the global market. Valuepoint Group is a conglomerate of companies with portfolio offerings of diversified Digital and Technology Solutions and Services, serving more than 2,000 Large and SME companies Worldwide, through its 3,000 + strong professional workforce. The Purpose of the company is to ‘Make a Difference’ in People’s Lives through Digital Technologies
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